Will I be updated on my packages?
Yes! We will provide you with tracking information regarding your order. You will receive a text or email confirmation, along with the estimated arrival. In addition, you should be greeted with one after your purchase. Lastly, text updates on your package's location will be sent to you. Don't worry, we will take care of you and your furry friends.
Help Center
You Asked, We Answered
What if I am not satisfied with Whisker Wonder World?
We apologize for your dissatisfaction, if you could contact us regarding your issues, it would be greatly appreciated. If you would like to make a return, our return policy is within 15 days and the return process can be accessed through your orders through your account.
Do you have a customer referral program?
We do not have a referral program.
Are there any benefits for first-time customers?
Of course! As a first time buyer, we will throw in a little gift for your furry friend. We greatly appreciate you shopping with us.
How do I find what I need?
If you are looking for something specific, you may either use the search bar or resort to the filters and categories. We applied these to our website so that you can shop with ease!
Otherwise, if you are stuck and need help on what would be best for your pet, we have a consulting available. We connect to your vets and find the necessary items for your pet. We will put them together and send them to you as quickly as we can via email.
What happens if I subscribe?
If you choose to subscribe to our program, we will send our monthly packages for your pets. As long as you provide us with their information and diet restrictions, we can start getting to work! As an appreciation for joining us, we find items that cater to your pet, pack them, and send them. We hope they can enjoy the toys and treats we pick out for them.
In addition to subscribing, we donate materials to shelter pets per new subscriber.